Remote support lets the IT expert inside your machine to diagnose and patch up any problem. Reps no longer have to travel to the site to do repairs, nor do they have to try to do everything over the phone. You can also take control of a colleague’s computer to walk them through the steps of a process.įor customer service purposes, remote tech support is an improvement for technical issues.
With desktop sharing, you can lead demonstrations off your computer. Speaking of working from home, having remote access is useful during meetings. As more people work from home, remote desktop cuts down on the time required to get yourself set up with a home office without missing a beat. With remote desktop capabilities, you can access your office computer from home or from a mobile device. Remote access and remote control can be invaluable tools for many use cases. You not only see what other computers see, but also have access to all their apps, contacts and data you’re able to manipulate remote mouse cursors, open files and file transfer, run programs, send emails and you can monitor the activity of things like CPU, memory, energy, network, etc. With remote access, you can use the controlling computer to see exactly what the controlled computer sees.
Remote access is possible with software that opens up a computer to another computer located someplace else. Most people hear the word “remote” and they think “remote control.” This is a useful way to think about remote access, which is the ability to control or command something from a distance. TeamViewer puts ease-of-use right at the heart of their technology. The only problem is, many are likely put off by thinking it’s too complicated. This is especially true for commercial use. In addition, TeamViewer donated more than 750,000 EUR to Red Cross organizations for humanitarian help on the ground.Most people recognize the benefits of desktop sharing, screen sharing, and all things related to remote computers.
In an effort to support Ukraine, TeamViewer is currently offering its products to all organizations within the country free of charge. Moreover, TeamViewer has blocked all unlicensed connections to and from Russia and Belarus to avoid any further usage of our software. Existing subscriptions outside the scope of sanctions which are not affiliated with an unrightful usage of our products will be honored until contract-end but will not be renewed afterwards. On top of compliance with all international sanctions and immediately having stopped new business, we also do not prolong any contracts with customers from Russia or Belarus. As a global company, TeamViewer upholds the universal values of freedom and democracy, and we condemn any form of violence and aggression.Īs this war is continuously aggravating and strongly violating our values, we have decided to completely phase out any remaining business activity in Russia and Belarus. We are deeply shocked by Russia’s horrific attack on Ukraine. TeamViewer stands with Ukraine and is withdrawing from Russia / Belarus